Every Soulaca TV comes with a standard 2-years warranty covering parts and labor. Ask us for updated warranty and more information when you purchase your television.

Yes, our in-house service team offers fast, affordable out-of-warranty repairs worldwide. Contact us anytime for assistance.

Absolutely. We configure and ship every TV with the appropriate TV tuner standard (PAL, NTSC, SECAM, DVB-T/T2/C/S2, ATSC, ISDB-T, etc.) and correct power plug according to your shipping address or instructions provided in the order notes — ensuring plug-and-play compatibility worldwide.

Yes! We automatically ship the TV with the correct regional power plug and matching TV broadcast standard (PAL/NTSC/SECAM) based on your delivery address or any specific request in the order notes.

Regular TVs are not designed for wet environments. Here’s what typically goes wrong:

• Open ventilation holes on the back allow steam and water droplets to enter the electronics, causing corrosion, short circuits, or complete failure.
• Condensation builds up inside the panel, leading to permanent clouding or damage to the backlight and circuitry.
• In extreme cases, moisture can create electrical hazards or even fire risks.

Soulaca waterproof TVs are completely sealed with an IPX4+ (or higher) rating, and have no exposed vents — making them safe and reliable in bathrooms, spas, kitchens, or any high-humidity location.

Installation is straightforward and versatile, with most Soulaca TV models supporting multiple options simultaneously: recessed mounting (in-wall slot for a flush, seamless look), wall mounting (surface or VESA-compatible for easy hanging like a picture frame), and Hidden Power Cord (through-wall wiring to conceal cables for a clean, safe setup). All necessary hardware, brackets, and detailed instructions are included. For step-by-step guides, including tools needed and model-specific tips, please refer to our How to Install page.

Soulaca TVs offer HDMI (1–3 ports), USB, AV input, optical audio out, headphone jack, RJ45 Ethernet, built-in Wi-Fi, Bluetooth, and a TV tuner(for TV models only), making it easy to connect gaming consoles, soundbars, streaming devices, and more.

Some models include a waterproof remote, while others come with a standard remote (with or without a protective cover). Important: Regardless of the type, the remote is designed for use in humid environments but must not be submerged or directly splashed with water. For safe operation, always keep the remote dry during use.

IP (Ingress Protection) rating indicates dust and water resistance. For IP65, the first digit (6) means completely dust-tight; the second digit (5 or higher) means protected against water jets from any direction. Soulaca’s IP65+ rating is ideal for bathroom and spa use.

Yes! Each TV includes a custom mounting bracket, power cord/adapter, remote control, installation screws & wall plugs, and detailed instructions — everything you need to get started right out of the box.

Yes, most models support external audio output (optical, Bluetooth, or 3.5mm). You can choose between built-in speakers or an external sound system (not simultaneously).

Absolutely. All internal speakers are fully sealed and waterproof, delivering clear, rich sound even in steamy bathroom conditions.

Due to the air shipping regulations on lithium batteries, we do not include them. The remote uses standard AA or AAA batteries, which are widely available.

Both! Our durable, waterproof design is perfect for luxury homes, hotels, spas, gyms, yachts, and any high-humidity commercial environment.

Yes, we deliver worldwide!
Delivery time depends on whether we have a local warehouse near your location (faster) or ship from our main facility. Typical timeline:

• Processing time: 1–3 business days
• Delivery: 3–7 business days via DHL, FedEx, UPS, or the best available courier for your country

Total: usually 4–10 business days from order to delivery. Contact us with your shipping address for a precise estimate!

Of course. Simply email us your purchase order, and we’ll issue a proforma invoice immediately.

1. Yes, we offer extensive customization with no minimum order quantity!

• Mirror glass: Up to 1.7 m × 2.8 m
• Frame: Custom aluminum frames in any shape, style, or color (one-time mold fee approx. USD 250–600 depending on complexity)
• Housing structure: Fully customizable (recessed, surface-mounted, frameless, etc.)
• Motherboard & OS: Your choice of digital signage (Android/Linux), webOS TV, Google TV, and smart display.
• Additional features: Front/rear LED ambient lighting, anti-fog mirror film, touch overlay, waterproof soundbars, custom startup logo, and more
  Contact us with your ideas — our engineering team will provide a detailed quotation and 3D renderings within 24–72 hours.

Both smart TVs and smart displays come with the same smart operating systems such as Google TV or webOS and provide identical smart features, apps, and streaming capabilities.

The only key difference is that a smart TV has a built-in TV tuner, which allows it to directly receive and watch over-the-air broadcast channels and cable TV signals without any additional equipment.

A smart display does not include a built-in TV tuner, so it cannot tune or display traditional TV channels on its own. It is designed primarily for streaming content through the internet or connecting to external sources (e.g., cable box, set-top box, or antenna with a separate tuner).

Currently, Soulaca Smart TVs use standard AC power (100-240 V) with a built-in leakage protection switch for added safety, while Soulaca Smart displays use safer 12V DC low-voltage power supply.

In short, if you need to watch traditional TV channels directly, choose a smart TV. If you mainly stream content or use external devices and prefer the safest possible low-voltage option, the smart display is the better choice.